Frequently Asked Questions

Ivory Bullet Co.

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Need more answers? No worries! Send us an email to hey@ivorybullet.com or use our contact form.

For shipping and delivery answers, please visit our shipping page.

About Our Notebooks

What types of paper do you use in your notebooks?

We offer a variety of paper types, including [e.g., smooth, textured, dot grid, lined, plain, watercolor paper]. Please refer to the product description for specific details about the paper weight (GSM) and finish.

What does GSM mean, and why is it important?

GSM stands for grams per square meter. It refers to the weight and thickness of the paper. Higher GSM generally means thicker, more durable paper that is less prone to bleed-through.

Are your notebooks fountain pen friendly?

Many of our notebooks are designed to be fountain pen friendly. Look for descriptions that mention "fountain pen safe" or "minimal ghosting/bleed-through." We recommend testing a small area first if you are particularly concerned.

What types of bindings do you offer?

We offer various bindings, such as [e.g., sewn binding, thread binding, lay-flat binding, perfect binding]. Each binding offers different advantages for durability and ease of use.

Ordering and Shipping

How do I place an order?

You can place an order directly through our website ivorybullet.com or DM us on instagram @ivorybullet.

What payment methods do you accept?

We accept Cash on Delivery & Bank Transfer Only.

How long will it take to get my package?

Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed within same business days, and shipping takes 2 to 5 business days.

Do you ship internationally?

Yes, we ship internationally. Please refer to our shipping policy for a list of countries and shipping rates.

Returns and Exchanges

What is your return policy?

We accept returns within 15 days of purchase for unused and undamaged items. Please refer to our return policy for detailed instructions.

How do I return an item?

Please contact our customer service team at hey@ivorybullet.com to initiate a return.

Can I exchange an item?

Yes, we offer exchanges for items of equal value. Please contact our customer service team to arrange an exchange.

What if my notebook arrives damaged?

If your notebook arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund.

Ivory Bullet Corporate

Do you offer bulk discounts for businesses or schools?

Yes, we offer bulk discounts for large orders. Please contact our sales team at sales@ivorybullet.com for more information.

Can I customize notebooks with my logo or design?

We offer customization options for bulk orders. Please contact our sales team for details.

How can I stay updated on new products and promotions?

You can subscribe to our newsletter and follow us on social media.